What kind of representation should a process map initially provide?

A process map is intended to provide a visual representation of how a process currently functions. This "as is" representation captures all the existing steps, decisions, and workflows in the process, allowing organizations to understand exactly where they stand before implementing any changes or improvements.

Starting with the current state helps to identify inefficiencies, bottlenecks, and areas for enhancement. By having an accurate representation of the current process, teams can more effectively analyze what works, what doesn't, and how they can move toward a better or more efficient future state.

Capturing the "as is" state is crucial as it serves as a baseline for process improvement efforts, enabling teams to quantify gains from their initiatives. Without this foundational understanding, it would be challenging to accurately assess the impact of changes or the validity of proposed solutions.

This foundational approach ensures that any subsequent steps taken towards process improvement are informed by a comprehensive understanding of existing workflows.