What is the purpose of conducting a walkthrough when creating a process map?

The purpose of conducting a walkthrough when creating a process map is primarily to gain a comprehensive understanding of the current processes and the reasoning behind them. Walkthroughs involve engaging with individuals who are directly involved in the process, allowing the team to observe and discuss the workflow in a real-time setting. This interaction reveals how tasks are performed, the sequences that are followed, and any nuances that may not be captured through documentation alone.

By understanding what is currently being done, participants can identify gaps, redundancies, inefficiencies, or opportunities for improvement. This foundational knowledge is crucial for effective process mapping, enabling the team to visualize the existing workflow accurately before considering any changes or enhancements. It ensures that the process map not only represents the steps taken but also reflects the context and rationale behind those steps.