Lean transactional processes can primarily be divided into which two functions?

Lean transactional processes focus on eliminating waste and improving efficiency in non-manufacturing environments. The correct answer is the division into Office and Service functions because these categories reflect the primary areas where lean principles can be applied in transactional contexts.

Office functions pertain to administrative tasks, documentation, and processes that occur in various business departments such as HR, finance, and payroll. Service functions relate to customer-facing operations, including support and service delivery. Both functions heavily rely on streamlined processes to enhance productivity, minimize delays, and ensure that customer needs are met effectively.

By understanding and implementing lean principles within these specific transactional processes, organizations can identify inefficiencies and create a smoother workflow, ultimately leading to an improved customer experience and better operational performance. This distinction is crucial as it highlights the applicability of lean methodologies beyond traditional manufacturing settings, informing strategies in the office and service domains.